Terms and 
Conditions

Terms and Conditions for Bida Healthcare

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These Terms and Conditions govern your use of the healthcare services provided by Bida Healthcare. By accessing or using our services, you agree to comply with these Terms and Conditions. Please read them carefully before using our services.

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1. Provision of Healthcare Services: Bida Healthcare offers a range of healthcare services including but not limited to primary care, specialist consultations, diagnostic tests, preventive screenings, vaccinations, telemedicine consultations, and chronic disease management. We strive to provide high-quality and compassionate care to all patients.

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2. Patient Responsibilities: By using our services, you agree to provide accurate and complete information about your medical history, current health status, medications, allergies, and other relevant details necessary for providing healthcare services. You also agree to follow the instructions of our healthcare providers and comply with treatment plans and recommendations.

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3. Appointment Scheduling and Cancellation: Patients are responsible for scheduling appointments in advance through our designated channels such as phone, online booking platform, or mobile app. If you need to cancel or reschedule an appointment, please notify us at least [insert timeframe] hours in advance to avoid any cancellation fees.

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4. Payment and Billing: Payment for healthcare services is due at the time of service unless other arrangements have been made in advance. We accept various payment methods including cash, credit/debit cards, and insurance coverage. Patients are responsible for any co-payments, deductibles, or non-covered services as determined by their insurance plan.

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5. Insurance Coverage: Bida Healthcare accepts most major insurance plans. However, it is the patient's responsibility to verify coverage and eligibility with their insurance provider prior to receiving services. Patients are also responsible for providing accurate insurance information and ensuring timely payment of any outstanding balances.

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6. Telemedicine Services: Telemedicine consultations are available for certain medical concerns and are subject to the same standards of care and confidentiality as in-person visits. By participating in a telemedicine consultation, you consent to the use of telecommunication technology for diagnosis, treatment, and communication with healthcare providers.

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7. Confidentiality and Privacy: Bida Healthcare respects patient confidentiality and privacy in accordance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate safeguards to protect the confidentiality and security of patient information.

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8. Feedback and Complaints: We welcome feedback from patients to improve our services. If you have any concerns, complaints, or suggestions, please contact us through our designated channels. We will strive to address your feedback promptly and appropriately.

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9. Changes to Terms and Conditions: Bida Healthcare reserves the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website or through other appropriate means. Your continued use of our services constitutes acceptance of the modified Terms and Conditions.

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10. Governing Law and Dispute Resolution: These Terms and Conditions shall be governed by and construed in accordance with the laws of Uganda. Any dispute arising out of or relating to these Terms and Conditions shall be resolved through arbitration or mediation in accordance with the rules of Uganda before resorting to litigation.

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By using our healthcare services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use our services.

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Last Update: 08/04/2024